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Privacy Policy

Zois Figaro Jewellery
www.zoisfigaro.com

At Zois Figaro Jewellery, we value discretion, trust, and the protection of your personal information. This Privacy Policy explains how your information is collected, used, and protected when you visit or make a purchase from www.zoisfigaro.com.

By using our website, you agree to the practices described in this policy.

Personal Information We Collect

When you visit our website, we automatically collect certain information about your device, including:

  • Web browser

  • IP address

  • Time zone

  • Cookies installed on your device

We also collect information about:

  • Pages viewed

  • Products browsed

  • Search terms

  • Interaction with the website

When you make a purchase or attempt to make a purchase, we collect:

  • Name

  • Billing and shipping address

  • Payment information (processed securely)

  • Email address

  • Phone number

This is referred to as Order Information.

How We Use Your Information

We use your information to:

  • Process and deliver orders

  • Communicate with you

  • Screen orders for risk or fraud

  • Provide customer support

  • Improve the Zois Figaro online experience

  • Send updates, exclusive offers, or brand communications (when permitted)

Shopify Platform

Our store is hosted on Shopify Inc., which provides the e-commerce platform allowing us to sell our jewellery online. Your data is stored through Shopify’s secure systems and databases, protected by industry-standard security measures.

Payment transactions are encrypted and processed through secure payment gateways. Zois Figaro Jewellery does not store full credit card information.

For more information, you may review Shopify’s privacy policy at:
https://www.shopify.com/legal/privacy

Information Sharing

We only share your information when necessary to operate our business, such as with:

  • Shopify (store platform)

  • Payment providers

  • Delivery partners

  • Analytics providers

Your information is never sold.

Data Security

We take reasonable precautions and follow industry best practices to protect your personal information.

Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us through our website.

Policy Updates

We may update this Privacy Policy periodically. Changes will be posted on this page.

Cookies Policy

Cookies

Zois Figaro Jewellery uses cookies to enhance your browsing experience and ensure the website functions properly.

Cookies help us:

  • Remember your preferences

  • Keep items in your shopping cart

  • Understand how visitors use the website

  • Improve performance and design

  • Support marketing and analytics

Examples include:

  • Shopify session cookies

  • Analytics cookies

  • Functional website cookies

You can disable cookies through your browser settings, though some features of the website may not function properly.

By continuing to use www.zoisfigaro.com, you agree to our use of cookies.

Terms of Service

Zois Figaro Jewellery

By visiting www.zoisfigaro.com and purchasing from us, you agree to the following terms.

General Conditions

Zois Figaro Jewellery reserves the right to refuse service to anyone at any time for any reason.

All product descriptions, pricing, and availability may change without notice.

We strive to display jewellery as accurately as possible; however, slight variations may occur due to photography, lighting, screen settings, and the natural characteristics of gemstones and pearls.

Product Authenticity

All Zois Figaro Jewellery pieces are crafted from genuine materials as described in the product listing.

Natural stones and pearls may vary slightly in color, shape, or texture — these variations are part of their unique beauty.

Pricing

Prices are listed in the applicable currency shown on the website and may change without prior notice.

Zois Figaro Jewellery is not responsible for pricing errors but will contact customers before processing affected orders.

Orders

We reserve the right to:

  • Limit quantities

  • Cancel orders suspected of fraud

  • Refuse transactions when necessary

Customers will be notified if an order cannot be fulfilled.

Returns and Exchanges

In accordance with Ministry of Commerce and Industry regulations, gold and jewellery items are not eligible for return.

Exchange is permitted within 24 hours of purchase, provided the invoice states that exchange is allowed.

All exchanges must be completed in-store only.
Pickup or delivery returns are not available.

Intellectual Property

All content on this website — including images, branding, product designs, text, and graphics — belongs to Zois Figaro Jewellery and may not be used without permission.

Governing Law

These Terms of Service are governed by the laws of the State of Kuwait.